You can phone us on 01 4526039 between 9 am and 6 PM Monday to Friday and 10AM to 2PM on Saturday for advice and information on our products and services. You can also find the answers to most frequently asked questions below. You can also Email us anytime by clicking here.
As our time and resources are limited we think it is only fair to prioritise our own customers so please do not ask us to help with products supplied by other companies. We appreciate your understanding.
Frequently asked questions FAQs
Most of the most commonly asked questions are answered here but we are of course happy to answer any queries you have via phone or email and suggest solutions to your needs.
How much is the one off payment ? Please click here
Some new channels are available and some existing channels have been changed by the broadcaster , how do I tune them in ?
From time to time broadcasters change their transmission parameters so occasionally you need to update your receiver by doing a transponder (TP) scan. Further instructions down the page.
Smithsonian HD 11509 V 23000
Sky News 12207 V 27500
Aljazeera English 11582 H 22000
CNBC HD 12168 V 27500
Sony Movies Action 11306 V 27500
Paramount Network 10.964 H 22000
Really Ireland 11344 H 27500
Home 11344 H 27500
Trace Vault 11344 H 27500
Trace Latina 11344 H 27500
Trace Urban 11344 H 27500
S4C 11426 V 29500 (changed from 27500 Edit the exitsing transpoder to 29500)
Quest UK 11426 V 29500 (changed from 27500 Edit the exitsing transpoder to 29500)
France 24 English 11426 V 29500 (changed from 27500 Edit the exitsing transpoder to 29500)
Freesports HD 11426 V 29500 (changed from 27500 Edit the exitsing transpoder to 29500)
Travel Channel 12382 H 27500
CNN HD 11671 H 23000
PBS America 11344 H 27500
Retro Movies 11479 V 22000
Travel Channel 12382 H 27500
Food Network 12382 H 27500
Bloomberg HD 11686 V 23000
Dmax 12382. H 27500
Virgin Radio 11552 H 22000
Film 4+1 10936 v 22000
More 4 10936 v 22000
E4 +1 10936 v 22000
Channel 4 +1 10936 v 22000
Quest HD 11426 V 27500
Film 4 +1 10.729 V 22000
E4 UK 10.714 H 22000
Together 12207 V 27500
Home 12129 V 27500
5 Select 10964 H 22000
Sony Crime 11306 V 27500
Motor Sports TV 11307 H 27500
Quest 12382 H 27500
Quest Red 12382 H 27500
Dave 12129 V 27500
Talking Pictures 11538 V 22000
Channel 5 HD 10964 H 22000
Channel 5 10.964 H 22000
Drama, Yesterday 12129 V 27500
ITV 4+1 10.758 V 22000
NHK HD RT HD 11224 V 23000 (Edit the exitsing transpoder to 23000)
TV5 Monde 11426 V 27500
Ariva Combo receivers On the Ariva combo receivers you can add any new transponders by pressing Menu, then move left or right using the arrows beside the OK button until you select "TP list" then press OK.
Press the green button to "Add" and enter the frequency, symbol rate, and polarity as per the details for the channel you want above. For example Movies for men has a frequency of 11344 with polarity H and symbol rate of 27500. You may see a message saying "TP already exists" in which case you can just select yes to go to the existing transponder.
Press the blue button to search. A new menu should appear, set FTA only to "Yes" to avoid tuning in pay TV channels. Leave network search at no. Press ok and you should see the channels appearing and then "Search End". Press ok and these channels should now appear at the end of you channel list or alphabetically if you have your channel list set that way. You can then use the edit function by selecting Tv Channel list under "Edit Channel" in the menu to delete the original channel and replace it with the new channel you have just tuned in. Amiko Mini combo receiver On the Amiko Mini Combo box press menu then arrow right and select "Installation" on the next page select"satellite installation" . Satellite should already show as "Astra 2". Arrow down to TP Index then press Ok and select the frequency you wish to scan. Press the green button for "TP Scan" . Set "Scan Mode" to Free. Arrow down to "Ok to Search" and prees OK. The newly scanned channels will appear at the end of the channel list and you can now edit them into any position on the channel list under "Service" and "Organizing Service"
What is free Satellite TV and Saorview ?
Free to air satellite TV also known as Freesat and Saorview is a way to view over 130 of the most watched TV channels from Irelandand the UK for 0 per month, you simply pay a one off fee for a set top box and installation if you need this.
Saorview is the name for RTE's new digital service and we can supply a system that allows you to watch both Saorview and UK free channels on one box with one remote.
To see more details of of our Free TV system please Please click here
If you are confident that you can install your own dish and would like to save on the installation fee then you may be interested in our DIY products on this page DIY Systems (Click here)
What areas can you install Freesat and Saorview in?
We can install the Freesat/Saorview channels system in Dublin and some surrounding areas, please see map below which you can click on for a closer look.
Don't live within our service area? The DIY systems we sell also work anywhere in Ireland. We have made some videos showing how to set this up yourself. DIY systems
Please do not email us requesting installation outside our service area or ask us to recommend installers from other companies. We cannot help with this and we appreciate your understanding.
Installation Coverage Map
What are your delivery charges ?
Free next business day delivery in Ireland on all items.
We ship every day Monday to Friday at 2.30 pm
Free next business day delivery is available unless otherwise stated on the product page (a few larger items take two days) .
You will receive a one hour delivery slot via text message so you do not have to wait in unneccessarily. DPD will advise by text message to your phone when to expect delivery within a one hour delivery slot so you do not have to wait in all day. We can also deliver to your workplace.
What hard drives can be used with the Ferguson Ariva Combo box.
Most good quality hard drives and USB sticks with a fast transfer rate should work. We also supply a 500GB hard drive which you can see here (Click here)
Are Irish and UK channels available on satellite in Ireland
RTE 1,RTE 2,RTE News,RTE Junior,TV3,3e and TG4 are available right now in Ireland via a normal TV aerial and digital set top box like this one click here
BBC 1,2,3,4, ITV 1,2,3 ,4 and CH4,CH 5 and many more are available on the box linked above
If I have a Sky set up, i.e.. dish & LNB installed, can I buy a Free to air box and get the Free to air channels (ITV, BBC etc) from the Sky (astra 2) satellite?
We pre load boxes with a family friendly channel list and you can also delete any channel you do not wish to view and prevent it from being restored by using the parental control with a pin number you can set yourself.
I have a Sky TV system installed & was wondering if I could connect a freesat box to same dish & use in a different room
We have TV also in Bedroom will that need an extra box?
To watch Saorview and Freesat channels on a second TV you need a second box with its own cable.
I have a Freesat box from you and it asks me for a postcode, what do I enter?
The Freesat system is UK based and it has regional variations so uses the postcode system to determine what region appears. Obviously in Ireland we do not have UK postcodes so you decide what region you wish to watch and enter the appropriate post code.
For example for Northern Ireland you could use BT7 1EB for London you could use SW1A 1AA
I was wondering if there such a system as a free to air receiver for an apartment without a dish as I cant put up a dish in the apartment block
Unfortunately not, all satellite systems require a dish so unless a single dish and distribution system were installed when your apartment block was built you are unable to install your own free to air receiver
Do Free to Air receivers have EPG's on them i.e.. can you receive something similar to Sky Guide with basic listings for Free to Air channels?
Free to air receivers have a now and next program guide and combo boxes will give a 7 day guide on Saorview channels.
What is meant by standard installation?
Standard installation includes 20 m of cable and this allows for most installations carried out by us. However, should additional bracketry, cabling, or labour for example be required, this may incur an additional fee which will be discussed with you before work commences.
I would like to get a satellite dish to see Italian channels as well as the Sky package (English) channels. Does this mean that I need to have two satellite dishes.
An 80 cm dish with a multi LNB bracket can accomplish this.
How many sets can I run off one satellite box?
With the arrival of High definition and the reduction in the price of set top boxes most manufacturers no longer include an RF cable output with their boxes. Most people now choose a separate box for each TV which means that you can record and watch different channels which gives much greater viewing flexibility.
Do I need a digital TV and video?
Digital satellite equipment will work with your current TV and video equipment giving improved quality picture and sound as long as they have a Scart's socket which most TV's will have made in the last 10 years.
Where is the dish placed on my house?
The dish points in a southerly direction so if you can see where the sun is between 11 am and noon then that is the direction you are pointing. If this is at the front of your house do not despair, we can usually supply extra brackets to mount the dish at the back of your house (extra charges apply to this). We recommend you do not use chimney mounting as this may expose the dish to adverse weather conditions however if you still wish to use a chimney mounting we will install this for you.
Will I have to tune in all of the channels myself?
Our installer will do this for you as part of the installation and show you how the box works. If you buy a box without installation from us we will pre load the UK satellite channels and it takes just a few minutes to load the Saorview channels from your local transmitter . If you are served by the Three Rock or Kippure transmitter we can pre load the saorview channels also.
Can you tell me what size dish I need?
You can use the Sky Digital Mini dish anywhere in Ireland for reception of Astra 2 ( BBC, ITV etc.) For Astra 1 and Hot Bird an 80 cm dish is recommended.
I am connected to cable TV, is it possible to receive basic cable on the same television I have the Sky satellite?
Sure, satellite and saorview reception will not affect any existing services you already have.
Is it possible to run two or more boxes from one dish?
Yes it is possible but you must add a multi output LNB to your existing dish (you may already have one) and run a separate cable to the second box. The new quad (four) output LNB's are available in our dishes and LNB section. Click Here